Shipping Informations

SHIPPING

STANDARD SHIPPING TIME FOR THE USA

We ship our packages with USPS First Class.

There is usually 1 day for processing (some hours sometimes). The delivery time is then between 2 and 4 Business days.
This delays may sometimes be longer mostly due to weather conditions.

TRACKING

The tracking reference will b emailed to you when the product will be shipped. 

SEPARATE SHIPMENTS

We do our best to only ship complete orders. However, in particular cases, your order can be split into 2 or more packages. This is caused by different manufacturing locations. In this case, you will be provided with two or more tracking numbers.


DELAYS

We offer 30-days order protection. If you don’t receive your order within 30 days since it was shipped (marked as "In Transit" or "Not delivered" by USPS), we will send you another item of the same model.


ORDER DELIVERED BUT YOU DON'T SEE IT


In some very rare occasion, you will receive an email saying that the order has been delivered, but you don't see it.

If you can’t find your package, we would recommend you the following:
- Check within your mails or your mailbox. It’s delivered with USPS and it’s a small plastic blue envelope or a craft envelope.
- Check with people living with you if anyone has taken it. It’s one of the most common reason why a package can’t be found in the first place.

- Wait 2-3 more days. Sometimes a package is scanned as “delivered” whereas it has not been delivered yet

If after these 2-3 Days you still don't have the package, please contact us.

 

RETURNED PACKAGE

In case your order is returned by USPS for any reason, we will resend it to you once, free of charge. We usually contact you before doing it, to clear the issue.
In case the package is returned a second time by USPS, the order will be cancelled and refunded. If you had shipping fees with your order, they will not be refunded. If shipping was Free, then $4.90 will be deducted from the refund to cover the shipping cost.

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