We ship our packages with USPS First Class.
There is usually 1 day for processing (some hours sometimes). The delivery time is then between 2 and 4 Business days.
This delays may sometimes be longer mostly due to weather conditions.
The tracking reference will b emailed to you when the product will be shipped.
We do our best to only ship complete orders. However, in particular cases, your order can be split into 2 or more packages. This is caused by different manufacturing locations. In this case, you will be provided with two or more tracking numbers.
We offer 30-days order protection. If you don’t receive your order within 30 days since it was shipped (marked as "In Transit" or "Not delivered" by USPS), we will send you another item of the same model.
In some very rare occasion, you will receive an email saying that the order has been delivered, but you don't see it.
- Wait 2-3 more days. Sometimes a package is scanned as “delivered” whereas it has not been delivered yet
If after these 2-3 Days you still don't have the package, please contact us.
In case your order is returned by USPS for any reason, we will resend it to you once, free of charge. We usually contact you before doing it, to clear the issue.
In case the package is returned a second time by USPS, the order will be cancelled and refunded. If you had shipping fees with your order, they will not be refunded. If shipping was Free, then $4.90 will be deducted from the refund to cover the shipping cost.