Shipping Policy

SHIPPING IN THE USA

We ship our packages with USPS First Class, from Florida.

There is usually 1 day for processing (some hours sometimes) during the week. The delivery time is then between 2 and 4 Business days after shipping (starting the next business day).
This delays may sometimes be longer mostly due to weather conditions.
Because of Covid19 USPS has also notified us that some packages may be delayed.


SHIPPING TO CANADA

We ship our packages with USPS First Class International

There is usually 1 day for processing (some hours sometimes) during the week. The delivery time is then between 2 and 3 Weeks.
The delivery may sometimes be longer mostly due to weather conditions.
Because of Covid19 USPS has also notified us that some packages may be delayed.

If you live in Canada, you can also select UPS as a Shipping Method.
UPS Standard delivers usually within a week.
UPS Saver usually delivers between 2-3 business days (starting when the package is picked up).
As with USPS, the delivery may sometimes be longer mostly due to weather conditions or other external conditions.

IMPORTANT: 
- During the shipping, you might be required to pay the GST, PST or HST. The tax is not always claimed, and happened most of the time during customs inspections.
These taxes are NOT refundable as we did not collect them and don't have any control on them. 
- Shipping fees are not refundable in case the package is delayed.

TRACKING

The tracking reference will be emailed to you when the product will be shipped. 

SEPARATE SHIPMENTS

We do our best to only ship complete orders. However, in particular cases, your order can be split into 2 or more packages. This is caused because a product is missing. In this case, you will be provided with two or more tracking numbers. The decision to ship in a single or multiple packages is at our sole discretions.


DELAYS

We offer 30-days order protection. If you don’t receive your order within 30 days since it was shipped (marked as "In Transit" or "Not delivered" by USPS or UPS), we will send you a new package.


ORDER DELIVERED BUT YOU DON'T SEE IT


On some very rare occasions, you will receive an email saying that the order has been delivered, but you don't see it.

If you can’t find your package, we would recommend the following:
- Check within your mails or your mailbox. It’s delivered with USPS  and it’s a small plastic blue envelope or a craft envelope. If it's UPS, it's an UPS Envelope.
- Check with people living with you if anyone has taken it. It’s one of the most common reasons why a package can’t be found in the first place.

- Wait 2-3 more days. Sometimes a package is scanned as “delivered” whereas it has not been delivered yet

If after these 2-3 Days you still don't have the package, please contact us.

Important: We do not offer refunds for orders stated as "Delivered" by USPS or UPS. However, we will always try to find a solution for you.

 

RETURNED PACKAGE

- Shipping in the US or Canada with USPS
In case your order is returned by USPS for any reason, we will resend it to you once, free of charge. We usually contact you before doing it, to clear the issue.
In case the package is returned a second time by USPS, the order will be cancelled and refunded. If you had shipping fees with your order, they will not be refunded. If shipping was Free, then $4.90 will be deducted from the refund to cover the shipping cost ($11.90 for orders to Canada).

 - Shipping to Canada with UPS.
In case your order is returned by UPS for any reason, we will contact you to solve the issue. Initial shipping fees will not be refunded. We may resend the package again to you after paying new Shipping fees. 

SHIPPING FEES & REFUND.

Shipping fees are not refundable, whatever the reason is (Band returned, package delayed...).

Subscribe